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Making the Business Impact Matrix the foundation of a Change Management Program

What is a Business Impact Matrix (BIM)?  The BIM is the output of a thorough assessment of change impact on the business processes, people/organization and systems.  Defining change means documenting the current situation and the future situation, then assessing the change that this means to each impacted groupProposed actions for making this change successful means understanding the risks of not making the change.  These actions need to occur to manage risk of change.  The BIM assessment should also idntify the opportunities for the business of each change.

So the Key Elements of the BIM are:

  • Defined Change.
  • Identified Impacted Groups
  • Risks of not Changing
  • Actions to address Risks
  • Opportunities of Change
Actions will translate into a Organizational Change Management Plan that include communication, solution design reviews, user acceptance testing, user documentation, end user training, and user support.  In a multi-phase project, these actions need to be aligned by project phase.

Opportunities will support the Value Proposition that needs to be part of the communication around the change.  The BIM will help guide the Value Proposition by impacted group, making communication to specific audiences more effective.


Anonymous said...

Thanks for sharing this useful info. Keep updating same way.
Regards, AshishChange Management

TQMI said...

A formal approach for managing change — beginning with the leadership team and then engaging key stakeholders and leaders — should be developed early, and adapted often as change moves through the organization.
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